Installed new water valves and suspension rods. Ran automatic test cycle. Went through accordingly. Ensured proper operation. Long fill error code still stored, but it will clear after successful first operation. ; used 1 W10780045 (SUSPENSION ROD (SET)) from stock

Customer reports washer clothes are still wet after cycle. Error code f8e1 - no fill / long fill.Ran manual test mode on washer. Only one side of the water valves works. Everything else tested fine. Also ran automatic test mode. Recommend replacing valves. Spin and agitate cycles work well. Not sure why the clothes would be more wet. Rinse / spin doesnt work as it uses cold water valve side. Only thing noticed is a failed water valve on one side. Dampers also look to be failing as the tub bounces around. Recommend replacing damper assembly and water valves. ; ordrng 1 W11210459 (WATER VALVE, DUAL)

Customer reports washer has no power. Control board has 120v, ui has no DC voltage going to out. Diagnosed failed UI / potential control board. Customer did have other person to come and work on washer, broke the strike.

Customer reports dryer not heating. Took everything apart and checked all connections. Everything tested fine and found one loose connection. Dryer heats now after fixing that connection.

Customer reports washer banging around. Found that damper assembly had failed since it bounces several times when pushing down on basket and letting go. Recommend replacing assembly.