When your refrigerator stops cooling properly, it can quickly turn into an emergency. This recent repair in New Bern, NC highlights how our team at Dependable Appliance Repair diagnosed and fixed a common issue with a Frigidaire top-freezer refrigerator (model FFTR1835VSB).

The Problem

The customer reported that the refrigerator section was warm while the freezer was struggling to stay cold. Temperatures measured around 10°F in the freezer and 62°F in the refrigerator section. On inspection, we found heavy frost buildup covering the evaporator coils, which was blocking airflow.

Diagnosis

The defrost timer, located in the ceiling of the refrigerator, was stuck and would not advance manually. Because of this, the defrost heater never turned on to clear excess frost. This explained both the frost-covered coils and the poor cooling performance.

The Repair

We steamed the evaporator coils to restore airflow immediately and ordered a replacement defrost timer. When we returned two days later, frost had built up again. We installed the new defrost timer, steamed the coils again, and verified that the defrost heater turned on and the timer began advancing correctly.

The Result

With the repair complete, the refrigerator is now cooling properly. The freezer will maintain 0°F while the refrigerator section holds a steady 37–38°F. The customer was able to save their fridge without the cost of a replacement appliance.

Refrigerator Repair in New Bern, NC

If your refrigerator isn’t cooling, freezing up, or making unusual noises, Dependable Appliance Repair can help. We service New Bern, Greenville, Kinston, and surrounding areas with same-week appointments and professional repairs. Call us today at (252) 253-6020 or visit dependableappliance.biz to schedule service.